Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept?
A: We accept
CASH, IN STORE
Visa, MasterCard, American Express, PayPal and bank transfers.
All payments are processed securely.
Q: Can I pay on delivery? A: Come to the store, leave a deposit and we can organise for you to pay Cash or card on delivery.
We currently don’t offer cash on deliveryfor online orders.
Payment must be completed at checkout before your order is processed.
Delivery & Assembly
Q: How long does delivery take?
A: Local deliveries (within 10 miles) usually arrive within 3–5 working days, while nationwide orders are delivered within 5‑10 working days. We will contact you to schedule a delivery window.
Q: Do you assemble the furniture?
A: Yes! Our assembly service costs £45. Our team will assemble your furniture in the room of your choice.
Returns & Exchanges
Q: What if my furniture arrives damaged?
A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund at no extra cost.
Q: Can I return a product if I change my mind?
A: Yes. You have 30 days from delivery to return an item in its original condition. Please see our Delivery & Returns page for details.
Products
Q: Do you offer custom sizes or colours?
A: Many of our beds and sofas can be customised. Please contact us with your requirements and we’ll see how we can help.
About Us
Q: Where are you based?
A: We are based at 37 Old Church Street, Manchester, M40 2JN and deliver nationwide.
Q: How long have you been in business?
A: CitybedzFurniture has been proudly serving customers since 2011 Our team has decades of experience in sourcing quality furniture.