Frequently Asked Questions

Orders & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal and bank transfers. All payments are processed securely.

Q: Can I pay on delivery?
A: We currently don’t offer cash on delivery. Payment must be completed at checkout before your order is processed.

Delivery & Assembly

Q: How long does delivery take?
A: Local deliveries (within 10 miles) usually arrive within 3–5 working days, while nationwide orders are delivered within 5‑10 working days. We will contact you to schedule a delivery window.

Q: Do you assemble the furniture?
A: Yes! Our assembly service costs £45. Our team will assemble your furniture in the room of your choice and remove any packaging.

Returns & Exchanges

Q: What if my furniture arrives damaged?
A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund at no extra cost.

Q: Can I return a product if I change my mind?
A: Yes. You have 30 days from delivery to return an item in its original condition. Please see our Delivery & Returns page for details.

Products

Q: Do you offer custom sizes or colours?
A: Many of our beds and sofas can be customised. Please contact us with your requirements and we’ll see how we can help.

Q: Are mattresses included?
A: Mattresses are not included with bed frames unless stated. You can browse our mattress collection separately.

About Us

Q: Where are you based?
A: We are based at 11 Old Church Street, Manchester, M40 2JN and deliver nationwide.

Q: How long have you been in business?
A: CitybedzFurniture has been proudly serving customers since [Year]. Our team has decades of experience in sourcing quality furniture.